Valet Associate - Club Wyndham Avenue Plaza

How You’ll Shine

• Greet guests and safely park and/or retrieve owner and guest vehicles.
• Responsible for the safety of guests, vehicles, and keys.
• Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc.
• Cookordinator transportation needs for owners and guests.
• Keep main entrance, lobby and porte-cochere clean and free of trash or other debris.
• Aid guests with luggage.
• Maintain luggage carts to ensure they are in working order.
• Maintain positive customer and associate relationships.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Make appropriate service recovery recommendations.
• Promote team work and quality service through daily communications and coordination with other departments.

How You'll Make An Impact

Coordinate transportation needs for owners and guests.

Maintain main entrance, lobby and porte-cochere clean and free of trash or other debris.

Aid guests with luggage.

Maintain luggage carts to ensure they are in working order.

Maintain positive customer and associate relationships.

Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.

Make appropriate service recovery recommendations.

Promote team work and quality service through daily communications and coordination with other departments.

What You’ll Bring

• Must have a valid driver’s license in the state you are applying with a proven clean driving record.
• Driving experience in all types of passenger vehicles including manual shift.
• Excellent communication skills.
• Ability to read and comprehend routine instructions, short correspondence and memos in English.
• Ability to give high priority to customer service.
• Ability to solve problems with minimal guidance.
• Maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.

Where Memories Start with You

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.