Valet Attendant - Hotel Operations

Valet Bell Person

The Valet Bell Person is responsible for various tasks including parking and retrieving guest vehicles, assisting with luggage, directing traffic, and providing guest services.

• Proactively offer guests assistance with luggage in any area of the property.
• Upon departure, thank guests and invite them back to the hotel.
• Orient guests to the property when escorting to guest rooms.
• Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.
• Store and retrieve luggage for guests.
• Aid with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
• Maintain property entrance, lobby, and bell closet areas remain clean and orderly.
• Efficiently and safely park and retrieve all vehicles in designated areas.
• Ensure vehicles are locked and keys are secured.
• Ensure claim tickets are matched and returned vehicles are delivered to correct guests.
• Transfer luggage and other items to and from vehicles, as requested or needed.
• Assess and document any vehicle damage prior to taking possession of any vehicles.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Ensure smooth traffic flow at the property entrance.
• Utilize bell carts effectively and with caution.
• Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests, as needed.
• Notify Front Desk of VIP arrivals.
• Open doors for guests entering or leaving the property.
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Engage in conversation with guests at property entrance and in lobby areas.
• Maintain an alert position at post at all times.
• Work with the Hotel Operations Manager regarding hotel business to keep them informed.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Maintain a healthy and safe work environment for co-workers and guests.
• Promote property outlets to guests.
• Aid guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, team members, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Present a professional image to team members, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guest, team member, and company information.
• Operate ethically to protect the Hard Rock brand.

Qualifications

• High School diploma or equivalent, along with 2 months of Valet and/or Bell Services experience is required.
• Must have a valid driver’s license with a clean record for the previous 3 years, and be able to operate both manual and automatic transmission vehicles.
• Additional Requirements:
  • Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be able to work nights, weekends, and holidays.
• Ability to deliver a service level which creates an atmosphere that makes our guest want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in effort to play a role in the achievement of organizational goals.
• Ability to present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Ability to have strong communication and listening skills.
• Ability to have a friendly and outgoing personality.
• Ability to be punctual.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, secondhand smoke, and loud/noisy environment.