Valet Assistant Account Manager - Albuquerque, NM

About the role

The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates.

Responsibilities

• Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC’s guest service standards.
• Maintain daily interactions to uphold a premium customer experience, fostering a welcoming environment that reflects the highest levels of hospitality.
• Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval, as well as proper key handling and storage procedures.
• Take proactive steps to reduce guest claims (such as vehicle damage) and associate injuries through continuous monitoring and training on safety protocols.
• Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates.
• Ensure all team members are properly certified, follow company policies, and receive ongoing coaching and development to promote a high-performing team.
• Support accountability through the administration of progressive discipline, following company policy to address performance or policy violations with fairness, consistency, and proper documentation, under the guidance of the Account Manager.
• Maintain clear and consistent communication with both associates and client contacts, addressing operational concerns and resolving customer service issues proactively and efficiently.
• Conduct weekly audits of associate timecards, including review of clock punches, claimed tips, minimum wage adjustments, and vehicle counts, and follow up on discrepancies with associates.
• Aid in account revenue management by ensuring all shifts follow PMC’s Revenue SOPs, including the setup and maintenance of proper reporting processes to monitor and safeguard financial performance.
• Identify and develop high-potential associates by providing ongoing skills training and leadership development to support internal promotions, using PMC’s resources and tools to build a strong, high-performing team.
• Foster a positive, team-oriented culture that encourages open communication, collaboration, and mutual respect, while reinforcing PMC’s commitment to hospitality and service excellence.
• Serve as a key contact for urgent operational issues, remaining available for on-call problem-solving to always support the account, ensuring uninterrupted service and immediate response to critical needs.
• Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations.
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
• Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Qualifications

• High school diploma or general education degree (GED)
• 1 year minimum previous supervisory and related customer service/hospitality experience
• Management or leadership related training/certifications/business preferred

Skills

• Exceptional guest service
• Strong analytical and problem-solving abilities
• Clear, professional communication
• Team development and workplace culture
• Physical demands (sitting, standing, walking, lifting)

Benefits

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Pay

Salary (Rates can vary by market and experience)

Schedule

Full Time

Status

Exempt