Valet Account Manager - Lincoln, NE

About the role

The Valet Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Maintain site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
• Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
• Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.

Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Additional training or certifications in leadership or business management is beneficial.
• A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Candidates must also pass and maintain a clean background check.
• No special certifications are necessary for this position.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Advanced client management skills.
• Strong analytical and problem-solving abilities.
• Effective training and leadership skills.
• Payroll management.
• Excellent communication and reporting skills.

Benefits

Pay transparency is a priority at PMC, and the company is committed to pay equity among all employees. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional benefits include health benefits, 401K, supplemental insurance, life insurance, critical illness insurance, bonuses, internal leadership development programs, paid time off, paid training, tuition assistance, nationwide discounts, military-friendly employer status, and fair labor standards compliance.

Pay and Schedule

The Valet Account Manager is paid a salary plus potential bonus opportunities. The salary can vary depending on market and applicable experience. The schedule is full-time, and the position is exempt under the Fair Labor Standards Act (FLSA).

Location and Physical Demands

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public. Valet responsibilities require extended periods of running, standing, and walking, along with the ability to lift and carry moderate weights, such as luggage.

Additional Compensation and Benefits

• Health Benefits – Medical, vision, and dental insurance – Upon eligibility.
• 401K – Upon eligibility.
• Supplemental Insurance – Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – Up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military friendly employer status.

Employee at Will

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws.

Reimbursement for Work-Related Phone Usage

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Equal Employment Opportunity (EEO)

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.