Valet Account Manager - Raleigh, NC

About the Role

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed. The primary objective is to lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance, with a focus on staff development, operational excellence, and customer satisfaction.

Responsibilities

• Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
• Team Supervision and Training: Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
• Communication and Reporting: Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
• Additional Responsibilities: Perform other tasks as needed to support the company’s overall operational and financial objectives, including attending required staff meetings, completing assigned training modules, and working flexible hours during financial close periods or for occasional travel.

Requirements

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
• A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Ability to work in both indoor and outdoor settings, including exposure to extreme weather conditions (heat, cold, humidity, wet environments).
• Extended periods of standing and sitting, with specific vision abilities (close, distance, peripheral vision, depth perception, and ability to adjust focus) to ensure safety.
• Use of personal cell phones for work-related communication, with reimbursement following company policy.

Skills

• Hospitality and Customer Service: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience.
• Advanced Client Management: Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements to support long-term partnerships.
• Analytical and Problem-Solving: Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
• Training and Leadership: Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles.
• Payroll Management: Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs.
• Communication and Reporting: Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors.

Benefits

• Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance (life insurance and critical illness).
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University (up to $5,250 per year).
• Nationwide discounts through Perks at Work.

Pay

Salary plus potential bonus opportunities. Compensation varies depending on market and applicable experience. This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees are not eligible for overtime pay for hours worked beyond 40 in a workweek.

Schedule

Full-time. Flexible hours may be required, particularly during financial close periods, and occasional travel for financial reviews, audits, or corporate meetings may be necessary.