Valet Account Manager - Englewood, CO
Position Summary
The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.
Duties And Responsibilities
Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Maintain site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Competency/Qualifications
A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
Additional training or certifications in leadership or business management is beneficial.
A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
Knowledge of advanced client management skills, strong analytical and problem-solving abilities, effective training and leadership skills, and excellent communication and reporting skills are essential.
Pay & Benefits
Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides an environment where pay transparency and dialogue on compensation are allowed.
Benefits: Health benefits, 401K, life insurance, critical illness, bonuses, tuition assistance, paid time off, paid training, and nationwide discounts are provided.
Physical Demands
Extended periods of standing and sitting.
Regular exposure to outdoor weather conditions including extreme heat, cold, humidity, and wet environments.
Exposure to noise levels from moving vehicles operated by the public.
Work Environment
Both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments.
Frequent use of computers, communication via phone, and performing duties in or around parking facilities.
Equal Employment Opportunity (EEO)
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.