Vaccine Delivery & Support Specialist

About the role

The Poultry Vaccine Delivery & Support Specialist will primarily be responsible for the planning, coordination, and delivery of frozen poultry vaccines. They will use inventory and order management systems for tracking and documentation of vaccine orders, delivery, and chain of custody. This colleague will also support the oversight of customer vaccine application processes, ensuring efficient, timely, and equitable delivery of poultry vaccines to target populations. The role works closely with the Vaccine Delivery Manager, Poultry Account Managers, Poultry Marketing, Global Manufacturing & Supply, and Managed Service teams, and ensures compliance with customer expectations as well as safety standards and regulations. The specialist provides training and education to customers on best practices for vaccine mixing and handling, and conducts audits to evaluate day‑of‑age spray applications.

Ideal location: in or around Marietta, Georgia.

Responsibilities

• Utilize the necessary tools to assess customer needs, prioritize product allocations, and optimize inventory availability to support vaccination programs, and effectively plan routes for fulfilling customer orders.
• Deliver all necessary products to ensure customer needs are met in the assigned territory.
• Build loyalty to Zoetis poultry products and services by developing relationships with customers.
• Train and evaluate customers to ensure proper, effective use and application of Zoetis products.
• Determine each customer's training needs and adjust training accordingly to ensure each customer's needs are being met.
• Manage communication to customers regarding all Zoetis poultry products and services.
• Maintain working knowledge of customer locations in order to maximize business opportunities.
• Provide Quality Assurance standards and audits.
• Maintain customer compliance with safe handling of frozen vaccine products and ensure all standard operating procedures are followed to maximize vaccine efficacy.
• Provide oversight and audit customer execution of spray cabinet operation and utilization.
• Keep up to date on ongoing and upcoming marketing programs on all products to ensure customers are informed of any potential rebates that are available.
• Support aligned sales area by monitoring and following up with customers participating in Marketing Programs and Strategic Portfolio Customer Contracts; provide sales colleagues with updates after customer visits so they can follow up on potential orders and programs.
• Provide effective training and corrective action as well as clearly and concisely summarize visits with internal and external stakeholders.
• Maintain awareness and/or certifications required to meet all applicable safety and regulatory requirements associated with the handling and transportation of frozen vaccines in liquid nitrogen.
• Keep current all documentation and communications necessary to maintain customer experience, inventory management, order fulfillment, regulatory, safety and accounting needs, ensuring adherence to established processes and compliance with all relevant internal policies and external regulations. Regularly review and update records to support audit readiness, traceability, and continuous improvement initiatives.

Education and Experience

• Bachelor's degree in Ag Science, business administration, or similar is preferred.
• Experience may be considered in lieu of education.
• Two years planning/scheduling utilizing an automated system or related experience.
• Poultry industry knowledge and awareness preferred.

Technical Skills Requirements

• Proficient organizational and route planning skills.
• Good oral and written communication.
• Experience with SAP, Office suite, and Salesforce.
• Ability to respond to common inquiries or complaints from customers.
• Understanding of logistics and regulatory standards.
• Valid driver's license with clean driving record.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture, and commercialize vaccines, medicines, diagnostics, and other technologies for companion animals and livestock. We know our people drive our success. Our award‑winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection, and support. We offer competitive healthcare and retirement savings benefits, along with an array of programs to support employee well‑being in every sense, from health and financial wellness to family and lifestyle resources.