Vacation Sales Associate

About the role

Perform outstanding guest service on a daily basis. Maintain interdepartmental lines of communication while interacting with guests and resort staff.

Responsibilities

• Follow Star Performance guidelines when answering phone calls, selling room nights, and booking reservations.
• Maintain comprehensive knowledge of room types, locations, layouts, rates, and all package plans and benefits.
• Monitor reservations email, work email, and guest messaging systems regularly.
• Prepare reservation confirmations and add detailed notes as needed.
• Schedule and conduct guest room tours upon request.
• Maintain extensive knowledge of resort amenities, services, and local area offerings.
• Drive additional revenue by offering guests services, activities, rentals, golf, and dinner reservations to guests.
• Process reservation modifications and cancellations in accordance with resort policies.
• Schedule and conduct group and leisure billing, including advance deposits.
• Complete rebook requests according to established policies and procedures.
• Perform guest check-in and check-out procedures, including walk-ins and account settlements.
• Post charges accurately to guest accounts and demonstrate a clear understanding of guest billing.
• Properly handle cash, checks, credit cards, and direct billing requests.
• Create and issue guest room keys.
• Operate POS systems, run daily reports, and balance all transactions.
• Issue employee keys and cash banks in accordance with resort policies and procedures.
• Absorb and respond to emergencies, following established emergency procedures.
• Maintain cleanliness and organization of the lobby and mailroom areas.
• Promote positive working relationships and effective communication with guests, coworkers, and all departments.

Requirements

• The employee must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions.
• Ruttger’s further expects every employee to exhibit stellar guest service and a regular attendance record.
• Minimum age 18.
• Must be able to pass Ruttger’s background check.
• Stand; walk; sit; kneel; lift; push; pull; reach with arms and hands; move objects weighing up to fifty (50) pounds.