Vacation Rental Manager - Year Round - Full Time

Year Round Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed, and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

Benefits

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage, covering preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass

About the role

This position will collaborate with the Senior Vice President to oversee daily operations, financial performance, and ensure the overall success and satisfaction of our rental program homeowners. The role involves significant independent judgment and discretion in managing rental agreements, developing and evaluating operational policies and procedures for vacation rental properties, handling escalated homeowner and customer concerns, preparing and managing budgets, developing and implementing strategies for customer satisfaction and retention, and ensuring compliance with applicable laws and regulations.

You will work closely with Operations teams to ensure each owner's residence is kept in top rental shape and with the Sales & Marketing team to address owner inquiries related to pricing, market placement, and customer preferences. You will also work closely with the Vacation Sales Center supervisory team to implement and maintain sales strategies to support these accounts.

This position requires a candidate with a proven track record in sales and relationship management, strong verbal and written communication skills, an active and outgoing personality, and both creative and analytical problem-solving skills.

Responsibilities

• Build trust, foster communication, and maintain strong business relations with all rental program homeowners
• Recruit and retain new rental program homeowners
• Identify Owner Goals and work with Sales & Marketing and Operations teams to adapt rental and care strategies accordingly
• Advocate for the company's best interests: Maximize rental occupancy and elevate customer experience
• Analyze market trends and set rental rates to maximize occupancy and revenue
• Oversee property marketing strategies including advertising, online listings, and promotions
• Work with the real estate community to facilitate securing rental agreements with new buyers
• Develop new ways to add value to our rental program partnerships
• Manage vendor relationships by negotiating contracts and approving expenditures
• Develop, implement, and evaluate operational policies and procedures for vacation rental properties
• Ensure compliance with federal, state, and local laws, including health and safety standards
• Travel to and from rental residences to perform inspections, meet with vendors, meet with owners, and address property issues as they arise
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

Requirements

• Must have a valid driver's license without limitations or restrictions and meet company's insurability standards
• Able to research and compile data; uses intuition and experience to complement data; demonstrates attention to detail
• Takes initiative and possesses a strong sense of self-direction and decision-making capabilities; identifies and resolves potential issues before they occur
• Discovers new opportunities; displays creative thinking; challenges the status quo; makes informed decisions; must be comfortable taking calculated risks
• Must always display a "solutions-oriented" mindset. Identifies and resolves problems in a timely manner; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments and exceeds expectations
• Focuses on building and maintaining positive relationships and conflict resolution; remains open to alternate ideas and willing to try different approaches
• Balances team and individual responsibilities and priorities; contributes to a positive team sales culture; supports everyone's efforts to succeed; recognizes accomplishments of other team members
• Advanced working knowledge of standard Microsoft Office software (Word, Excel, PowerPoint, Outlook), email, internet, and cloud-based applications
• Fundamental understanding of working with a private enterprise network, database and CRM utilization, mail merge applications, and desktop publishing and digital imagery
• Prior experience with lodging reservations systems is preferred
• Proficient keyboard skills required
• Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a discrimination-free and harassment-free environment; supports a diverse workforce
• Communicate clearly in English, both verbal/non-verbal, and written
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
• Be a consistent role model for company's Service Excellence standards
• Interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski and Resort Company's Service Excellence standards

Qualifications

• High School diploma required; College degree preferred
• Five years' related experience and/or training; or equivalent combination of education and experience

Pay

The base salary range for this position is $65,000 - $72,000 per year. Actual salaries will vary and may be above or below the range based on factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.

Physical Requirements

• Must be a minimum 18 years of age
• Must be able to operate a motor vehicle to travel to various rental properties and work locations
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision and ability to adjust focus
• While performing the duties of this job, the employee is regularly required to speak and be able to hear
• The employee is frequently required to use hands to finger, handle, or feel
• The employee is frequently required to sit, stand, walk, and use stairs
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery

Schedule

This is a year-round position primarily based in Steamboat Springs, CO. While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. The noise level in the workplace is usually moderate.