VA - Site Administrator

Position Summary

The individual filling this position will be the first point of contact for facility personnel in all administrative tasks associated with the inmate call control system. This role is 75% data entry, including entering, deactivating, and suspending accounts and telephone numbers, transferring, releasing, and adding inmates to the system, and suspending inmate debit accounts. It also requires initiating and tracking all trouble‑ticket activity and maintaining good customer rapport with on‑site clients, staff, and other team members.

Key Responsibilities

• Responsible for the data entry activity adding and deactivating numbers from calling number lists.
• Close out prepaid balances and release account balances to DOC staff for inmate releases.
• Process requests for blocks and unblocks, upon request from DOC staff.
• Maintain system integrity and quality in the data entry process by following standardized formats for processing new inmates, transfers, returning inmates, movement, and suspensions.
• Follow standardized formats for entry notations and proof all work.
• Check system functionality daily and report any outage conditions with the system or phones.
• Follow processes for initiating outage conditions, plan for technical assistance and dispatch when needed; follow up on ticket status to ensure tickets meet contractual requirements for closure.
• Support DOC staff in general inquiries for report generation or account information.
• Maintain good record‑keeping documentation, file forms per local procedures, keep up‑to‑date inventories, and submit timely reports (including payroll documents and reports).
• Work effectively in a remote team environment, actively participating in team calls and email responses; maintain a professional, efficient rapport with all customers and team members.
• Maintain individual and team objectives through the Performance Assessment process.
• Work with the team’s Quality Assurance and Control initiatives, identifying and correcting data entry errors through established processes.
• Provide on‑site backup coverage with minimal travel; provide remote backup for team members on vacation.
• Direct interaction with the inmate population through conversation, email, or phone calls is strictly prohibited; only written communication is permitted.

Qualifications

• 1–3 years of office experience required.
• Basic writing, organizational, and oral communication skills required.
• High accuracy in data entry skills.
• Ability to adapt to the company culture and remote team dynamics.
• Ability to work with minimal supervision.
• Good attendance record.
• Clean driving record and reliable means of transportation.
• Successful completion of background checks and drug screening.

Position Skills

• Effective and pleasant communicator with all levels of management.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Typing speed of 50 WPM.
• Ability to work in a fast‑paced, multi‑tasking environment.
• Ability to take on special projects with minimal direction and supervision.
• Strong organizational skills and attention to detail.
• Good problem analysis and solving skills.
• Ability to manage delicate situations in a professional, productive manner.
• Team‑player attitude.

Working Conditions

All work is performed in a correctional facility.