UX/UI Copywriter

About the Role

This role leads UX writing across the Mint Mobile and Ultra Mobile digital experiences, working inside Full Bars (our in-house agency) to simplify complicated processes, plans, and policies. The work spans product flows, in-app messaging, error states, onboarding, and account management, focusing on trust and clarity. The role also involves brand copywriting, including emails, blog posts, and social media content. Collaboration with product, design, and brand teams is essential to translate complexity into understandable and enjoyable language for customers.

Responsibilities

• Write and edit UX copy across product flows, including onboarding, account management, error states, and notifications, ensuring clarity, conciseness, and brand voice alignment.
• Translate complex technical or legal information into simple, human language without losing accuracy.
• Step in on copywriting projects as needed, including email campaigns, digital ads, blog posts, and social content, matching tone and format to the channel.
• Present creative copy concepts and rationale to stakeholders during review sessions to facilitate feedback and alignment.
• Collaborate with designers and team members to develop content strategies and creative concepts for projects.
• Contribute to the development and maintenance of UX writing resources such as style guides and templates.
• Provide guidance and support to junior team members, including assistance with onboarding processes.
• Handle other duties and projects as assigned by management.

Qualifications

• Bachelor's Degree plus 2 years of related work experience OR equivalent combination of education and experience (Required)
• Preferred areas of study: English, Creative Writing, or related field
• 3+ years of social, digital marketing, or merchandising copywriting experience in an agency or corporate environment, with formal copy training and a strong portfolio (Preferred)

Skills

• Accessibility Standards
• Brand Alignment
• Communication
• Content Development
• Copy Editing
• Copywriting
• Creative Writing
• Figma
• Receptive to Feedback
• Style Guide Creation

Pay

Total Target Cash Earnings Opportunity: $62,150 - $112,200. National Base Pay Range: $56,500 - $102,000. Actual pay varies based on factors like location, qualifications, and experience.

Benefits

Full and part-time employees enjoy benefits like medical, dental, and vision insurance, 401(k), employee stock grants, paid time off, parental leave, tuition assistance, and more. Additional perks include mobile service discounts, pet insurance, and commuter programs.