UX Copywriter

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.

About the role

Verndale is looking for a talented UX Copywriter to work embedded with an exciting technology client headquartered in Cupertino, CA. This role is fully remote. Copywriters are an important part of our client’s UX design team. They help keep the customer front-and-center by understanding the online journey, puzzling through critical details and dependencies, and organizing information according to the user’s needs at each point of the experience. Copywriters belong to a cross-functional team on each project, partnering with designers, producers, product owners, business analysts, and engineering development teams. Deliverables include short and long copy and annotations for the website and app.

Responsibilities

• Identifying content gaps and researching solutions.
• Solving for geo-specific exceptions.
• Puzzling through and implementing copy and engineering feedback.
• Collaborating with designers to ensure copy and visuals work seamlessly together.

Requirements

• Bachelor’s degree.
• 4+ years' experience as part of a creative team in an agency or in-house design or user experience group.
• Strong portfolio of user experience, e-commerce, product, and/or marketing-related writing for major brands.
• Ability to work independently, under tight deadlines, responding to shifting priorities, schedules, and deliverables.
• Willingness to write and revise copy on demand during working sessions with fellow team members and client.
• Agility with pattern matching, assessing complex requirements, and communicating nuanced details.
• Adaptability to dynamic processes around drafting and optimizing copy work, including changes introduced by AI tools.
• Service-oriented attitude — flexible, personable, approachable, patient.
• Passionate about pursuing excellence and advocating for the best possible customer (end-user) experience.
• Understanding of design flows and storyboards for user experience journeys and transactions, including familiarity with digital production and content management.
• Understanding of accessible copywriting (works with VoiceOver technology, etc.) and best practices that optimize the interface/experience for customers with sight, hearing, cognitive, or mobility impairments.
• Comfortable with writing content that will be translated into multiple languages and writing for multiple geographies. Requires awareness of how connotations and nuances shift across regions.
• Experience related to consumer electronics, consumer financing, or global e-commerce is a plus.

Benefits

• Competitive compensation and comprehensive coverage for medical, dental, life, and disability insurance.
• RRSP savings plan.
• Ample company-paid holidays and personal time off for work-life balance.
• Remote work opportunities.

Pay

The pay range for this role is 90,000 - 110,000 USD per year (Austin).