UX / Technical Content Writer [AQ-14801]

About the Opportunity

Are you ready to unleash your passion for clarity and precision? We are seeking an exceptional individual to join our client's content and learning team. This is an exciting opportunity to translate intricate product updates and operational procedures into highly accessible, practical documentation. You will play a crucial role in shaping the user experience, ensuring that business owners can effortlessly navigate new features, understand complex processes, and optimize their operations. If you thrive on distilling complexity into simplicity and empowering users through superior content, this role offers a chance to make a significant and immediate impact in a fast-paced, evolving environment.

What You'll Do

• Write, edit, and maintain clear, long-form instructional guides and FAQ content designed to clarify business processes and product updates for platform users.
• Summarize product updates and feature releases into clear, digestible notes for email distribution and web documentation.
• Partner with internal stakeholders to analyze complex technical jargon, standard operating procedures, and product specifications, translating them into layperson terms.
• Utilize a content management platform daily to manage documentation workflows, track content updates, and navigate fast-paced changes in business requirements.
• Identify knowledge gaps and proactively streamline existing documentation to keep our content ecosystem accurate and up to date.

Required Skills & Experience

• 3–5+ years of experience in a technical writing, UX writing, or instructional content role within tech, e-commerce, or SaaS industries.
• Experience using a content management platform for content tracking or project management.
• A writing portfolio featuring relevant samples of written technical guides, help articles, FAQs, or release notes (visual design samples are not required).
• Exceptional writing, editing, and grammar skills, with a proven ability to explain complex processes simply.
• A user-centric mindset, focusing strictly on clear, concise, and helpful guidance rather than marketing or promotional copy.
• Adaptability to thrive in an evolving environment, digest fast updates quickly, and hit the ground running with minimal hand-holding.
• A process-oriented approach, with proficiency in modern content and project management platforms.

What Will Set You Apart

• Hands-on experience transitioning workflows or managing active content databases in a content management platform.
• Familiarity writing specifically for e-commerce or B2B platforms.
• Ability to write in a direct, neutral, and instructional tone without relying on persuasive marketing language.
• Strong ability to self-manage, ask the right questions, and quickly learn internal tools and systems.