UX / Technical Content Writer [AQ-13291]

About the Role

Step into a pivotal role where your expertise in transforming complex technical details into crystal-clear, actionable guidance will directly empower a vast community of business owners. As a key contributor, you will be the bridge between intricate product information and seamless user understanding, making a tangible impact on how thousands manage and grow their businesses within a dynamic digital commerce ecosystem.

About Our Client

Aquent is partnering with a prominent leader in the digital commerce industry, renowned for its innovative platform that empowers a diverse community of business owners. This client is dedicated to providing robust tools and resources, fostering growth, and simplifying complex operations for its users. Joining their content and learning team means contributing to a mission-critical function that directly supports the success of their extensive user base.

Responsibilities

• Write, edit, and maintain clear, long-form instructional guides and FAQ content designed to clarify business processes and product updates for platform users.
• Summarize product updates and feature releases into clear, digestible notes for email distribution and web documentation.
• Partner with internal stakeholders to analyze complex technical jargon, standard operating procedures, and product specifications, translating them into layperson terms.
• Utilize a content management platform daily to manage documentation workflows, track content updates, and navigate fast-paced changes in business requirements.
• Identify knowledge gaps and proactively streamline existing documentation to keep our content ecosystem accurate and up to date.

Requirements

• 3–5+ years of experience in a technical writing, UX writing, or instructional content role within tech, e-commerce, or SaaS industries.
• Experience using a content management platform for content tracking or project management.
• A writing portfolio featuring relevant samples of written technical guides, help articles, FAQs, or release notes (visual design samples are not required).
• Exceptional writing, editing, and grammar skills, with a proven ability to explain complex processes simply.
• A user-centric mindset, focusing strictly on clear, concise, and helpful guidance rather than marketing or promotional copy.
• Adaptability to thrive in an evolving environment, digest fast updates quickly, and hit the ground running with minimal hand-holding.
• A process-oriented approach, with proficiency in modern content and project management platforms.

Skills

• Hands-on experience transitioning workflows or managing active content databases in a content management platform.
• Familiarity writing specifically for e-commerce or B2B platforms.
• Ability to write in a direct, neutral, and instructional tone without relying on persuasive marketing language.
• Strong ability to self-manage, ask the right questions, and quickly learn internal tools and systems.

Benefits

Eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.