UX Researcher Product

Responsibilities

• Support End-to-End Research Across the Product Lifecycle.
• Partner with cross-functional teams to plan and execute research from discovery through post-launch.
• Advocate for user-centered thinking.
• Conduct foundational research to uncover user needs, behaviors, and pain points.
• Design and run evaluative research to test concepts, prototypes, and live features.
• Help define success metrics for features and experiences in partnership with Product and Data teams.
• Measure post-launch success through user feedback, behavioral data, and performance metrics.
• Identify opportunities for iteration and continuous improvement.
• Contribute to Research Operations and Team Growth.
• Document and share research findings to make insights accessible and reusable.
• Contribute to research repositories, templates, and best practices.
• Support a culture of curiosity, learning, and continuous improvement.

Qualifications

• A Bachelor's or Master's Degree with 5+ years of relevant experience in UX Research or a related field (e.g., UX Design, Product Management, Data & Analytics).
• Experience conducting end-to-end UX research across generative and evaluative phases.
• Strong foundation in qualitative research methods, with exposure to quantitative approaches and analytics.
• Ability to interpret data and metrics to inform product decisions.
• Experience working with cross-functional product teams in a SaaS or digital product environment.
• Strong communication and storytelling skills, with the ability to present insights clearly and effectively.
• Comfort working in complex or regulated environments (e.g., financial services, insurance) preferred.