UX Researcher

About the role

We are looking for a highly motivated and experienced UX Researcher responsible for uncovering actionable insights that inform and inspire exceptional digital product experiences.

Responsibilities

• Work with the Director of Product Design and key stakeholders to plan, design, and conduct qualitative and quantitative user research to inform product decisions
• Develop research strategies aligned with business goals and product roadmaps
• Collaborate with Product Managers, Designers, and Engineers to define research questions and hypotheses
• Lead usability testing, user interviews, surveys, and ethnographic studies
• Synthesize findings into actionable insights that guide design and product direction
• Create clear and compelling research reports, personas, and journey maps
• Advocate for user needs across all stages of the product lifecycle
• Partner with data analysts to integrate behavioral analytics with qualitative insights
• Present findings to executives and stakeholders to influence strategic decisions
• Stay current on UX research methods, tools, and industry trends
• Foster a culture of evidence-based decision-making and empathy for users

Qualifications

• Minimum of 3 years of UX research experience in digital media
• Proficiency in both qualitative and quantitative research methods
• Strong analytical skills with the ability to interpret behavioral data and identify patterns
• Exceptional communication skills, including the ability to present complex findings clearly and persuasively
• Understanding of accessibility standards and inclusive design principles
• Proven understanding of web, mobile apps and OTT products in the consumer (B2C) space and/or in media and publishing

Desired Qualifications

• Ability to work with senior management and present research findings with a clear point of view
• Strong experience on evangelizing for the customer through the use of research, data, user testing etc.
• Experience working in subscription business, a news organization or a content company / publisher

What we'll offer

• Company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks
• Salary range: $100,000 - $130,000