UX Researcher II: Intermediate

About the role

We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users.

Responsibilities

• Plan and execute qualitative and quantitative user research using an array of research techniques
• Analyze users behavioral and attitudinal data to uncover customer pain points and unmet needs
• Conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing
• Synthesize and present research findings in context
• Leverage human-centered design principles to develop journey maps, user personas, and jobs to be done
• Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process
• Accurately scope research initiatives by collaborating with stakeholders
• Leverage existing data and ability to tie insights to analytics
• Work in a SAFe Agile environment, coordinating projects by sprints
• Work effectively both individually and as part of cross-functional teams
• Effectively manage vendor partner relationships ensuring that output meets internal expectations

Requirements

• 3+ years of experience with UX Research
• Bachelor’s or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Anthropology, Market Research, or similar field
• Solid understanding of wireframes, storyboards, user flows, process flows, and site maps
• Experience with research, design, and AI tools
• Solid grasp of Human-Centered Design
• Expert written and verbal communication skills and attention to detail

Portfolio demonstrating your expertise and ability to articulate your process.