UX Researcher/Designer

About the Role

We are seeking an experienced Senior Service Designer to support our Finance Applications within the Experience Enablement organization. This individual will be responsible for leading end-to-end UX activities—from user research through high-fidelity design—while partnering closely with Business and Technology stakeholders in a complex enterprise environment. The ideal candidate is a seasoned UX professional who is equally comfortable facilitating discovery sessions, conducting user research, creating polished designs in Figma, and navigating cross-functional stakeholder relationships. This role requires someone who can operate independently with minimal oversight and help strengthen collaboration between UX, Business, and Engineering teams.

Key Responsibilities

• User Research & Discovery:
  • Plan and conduct qualitative user research, including stakeholder interviews and contextual inquiry.
  • Facilitate discovery workshops and design thinking sessions.
  • Conduct usability testing and synthesize findings into actionable recommendations.
  • Present research insights to business and technology stakeholders.
• UX Design:
  • Translate research findings into user journeys, process flows, wireframes, and interactive prototypes.
  • Produce high-fidelity UI designs using Figma.
  • Collaborate closely with engineering teams to ensure successful implementation.
  • Iterate designs based on stakeholder feedback and usability findings.
• Stakeholder Collaboration:
  • Build trusted relationships across Business, Product, and Technology organizations.
  • Facilitate alignment between business objectives and technical constraints.
  • Communicate design rationale effectively to both technical and non-technical audiences.
  • Help foster a collaborative UX culture by strengthening partnerships across cross-functional teams.

Required Qualifications

• 10+ years of UX Design experience in enterprise environments.
• Demonstrated experience owning end-to-end UX projects from discovery through delivery.
• Strong qualitative research experience, including:
  • Stakeholder interviews
  • Workshop facilitation
  • Usability testing
  • Research synthesis
• Advanced proficiency with Figma.
• Experience creating:
  • User flows
  • Wireframes
  • Interactive prototypes
  • High-fidelity UI designs
• Experience collaborating directly with engineering teams throughout implementation.
• Excellent communication, presentation, and facilitation skills.
• Proven ability to work independently with minimal supervision.
• Experience designing internal enterprise applications.
• Financial Services or FinTech experience.
• Experience working within large, matrixed organizations.
• Experience balancing business needs with technical constraints.
• Ability to influence stakeholders without direct authority.
• Experience supporting organizational change through collaborative design practices.