UX Designer / Researcher

Responsibilities

• Plan and conduct user research through interviews, contextual inquiry, observation, usability testing, surveys, and task analysis to understand user needs, behaviors, and pain points.
• Translate research into actionable recommendations, personas/user profiles, journey maps, task flows, usability findings, and prioritized design opportunities.
• Create and improve PeopleSoft HCM experiences using Fluid UI concepts, including homepages, tiles, navigation, responsive pages, search, forms, dashboards, and end-to-end workflows.
• Design and develop wireframes, mockups, prototypes, interaction specifications, and other design artifacts that clearly communicate proposed experiences.
• Work closely with PeopleSoft developers, functional analysts, product owners, testers, and business stakeholders to refine requirements and ensure designs are feasible and implemented as intended.
• Evaluate existing PeopleSoft pages and workflows for usability, consistency, efficiency, and accessibility; recommend improvements that reduce user effort and errors.
• Conduct iterative usability testing of concepts, prototypes, and implemented functionality and incorporate findings into subsequent design iterations.
• Develop and maintain UX standards, reusable patterns, design guidance, research repositories, and supporting documentation across PeopleSoft HCM.
• Apply Section 508, WCAG, keyboard navigation, screen-reader, readability, and other accessibility considerations throughout research and design.
• Use user feedback, analytics, help desk trends, and observed task performance to identify and prioritize high-value UX improvements.
• Participate in Agile/SAFe activities including backlog refinement, design reviews, demonstrations, acceptance discussions, and coordination with release schedules.
• Partner with training, knowledge management, digital adoption, and help desk teams so recurring user issues and support needs inform UX improvements.

Requirements

• Must be a U.S. Citizen with an active Secret security clearance.
• Bachelor's degree in Human-Computer Interaction, UX Design, Human Factors, Psychology, Information Systems, Computer Science, Design, or a related field; equivalent experience may be considered.
• 3+ years of hands-on UX design, user research, interaction design, or human-centered design experience supporting enterprise applications or complex digital products.
• Plus is a Hands-on experience with PeopleSoft HCM and PeopleSoft Fluid UI, including enterprise workflows, navigation, pages, transactions, and packaged-application constraints.
• Demonstrated experience conducting interviews, observation, usability testing, task analysis, research synthesis, and communicating actionable findings.
• Strong interaction design skills creating personas/user profiles, journey maps, task flows, wireframes, prototypes, mockups, and design specifications.
• Experience with modern UX design and prototyping tools such as Figma, Adobe XD, Sketch, Axure, or comparable tools.
• Strong communication and facilitation skills, with the ability to explain design rationale and collaborate with technical and non-technical stakeholders.

Desired Skills

• Experience designing or improving PeopleSoft Fluid homepages, tiles, navigation collections, responsive pages, or related PeopleTools user experiences.
• Working knowledge of PeopleTools and technical considerations affecting UX implementation, including page/component structures, configuration, security, and responsive behavior.
• Experience applying human-centered design methods in large-scale HCM, ERP, case management, or other complex enterprise environments.
• Knowledge of Section 508 and WCAG standards and experience incorporating accessibility testing and inclusive design practices.
• Experience using analytics, help desk data, or support trends to identify usability problems and measure UX improvements.
• Experience establishing reusable design patterns, UX standards, research repositories, or governance practices across multiple teams.
• Experience working in Agile, SAFe, or similar delivery environments; familiarity with ADO or similar work-tracking tools is a plus.
• Experience supporting federal or DoD enterprise systems in secured or highly controlled environments is preferred.
• UX, human-centered design, accessibility, or related professional certification is a plus.