UX Director

About the role

We are an enterprise-focused team that seeks to empower the employees who deliver our customers peace of mind every day. We start by understanding the jobs employees are trying to get done, the outcomes that matter most to them and the business, and the barriers that make work harder than it needs to be. Grounded in that understanding, we transform a 40,000+ person global enterprise experience so employees can do their best work, build meaningful careers, and help our employees flourish.

Responsibilities

• Lead with purpose. Inspire and empower a team of experience designers & researchers to deliver elegant, human-centered solutions that build loyalty and strengthen trust with our customers.
• Drive strategy and alignment. Shape the vision for global digital services, global cybersecurity and mobile app experiences and partner across product, technology, and business teams to bring that vision to life.
• Champion design excellence. Guide your team in applying the right tools and methods at the right time to solve complex problems grounded in data, insights, and empathy.
• Build the research practice. Lead and grow a small team of user researchers setting the research roadmap, raising the bar on method and rigor, and making sure findings reach the partners who act on them.
• Advocate for the user. Ensure the users voice is central to every decision by leveraging qualitative and quantitative research at all stages of design.
• Foster purposeful innovation. Help your team explore AI and other transformative technologies through a responsible, human-centered lens that aligns experimentation with a clear purpose.
• Collaborate across journeys. Partner with fellow UX leaders to ensure cohesive, seamless experiences across Liberty Mutual’s ecosystem.
• Elevate our practice. Strengthen design systems, workflows, and standards to deliver consistent, accessible, and scalable design solutions.
• Grow great talent. Coach, mentor, and support your teams growth helping each designer or researcher sharpen their craft and expand their impact.
• Deliver UX assets. Support and communicate designs to partners and stakeholders, including service design blueprints, product roadmaps, personas and journey maps, wireframes, flow diagrams, sitemaps, prototypes, UI designs, and more.

Requirements

• Bachelor’s or Master’s Degree in technical or business discipline.
• Minimum 10+ years of UX or design experience, with a proven record of leading multidisciplinary design teams.
• Mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest.
• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks to deliver measurable outcomes.
• Exceptional communication and storytelling skills able to influence, align, and inspire across all levels of the organization.
• Strategic thinking paired with deep empathy for users and a passion for crafting experiences that build trust.
• A commitment to fostering an inclusive, creative, and growth-oriented design culture.
• Proven ability to build cross-team relationships that align UX strategy and elevate user-centered design across the organization.
• Experience hiring design and research top-talent and actively engage in recruiting processes.
• Experience leading design work involving AI, with the judgment to decide where it genuinely improves an experience and where it doesn’t.

Qualifications

• Bachelor’s or Master’s Degree in technical or business discipline.
• Minimum 10+ years of UX or design experience, with a proven record of leading multidisciplinary design teams.
• Mastery in at least two UX disciplines (product design, content design, prototyping, research, front-end development, etc.) and fluency in the rest.
• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks to deliver measurable outcomes.
• Exceptional communication and storytelling skills able to influence, align, and inspire across all levels of the organization.
• Strategic thinking paired with deep empathy for users and a passion for crafting experiences that build trust.
• A commitment to fostering an inclusive, creative, and growth-oriented design culture.
• Proven ability to build cross-team relationships that align UX strategy and elevate user-centered design across the organization.
• Experience hiring design and research top-talent and actively engage in recruiting processes.
• Experience leading design work involving AI, with the judgment to decide where it genuinely improves an experience and where it doesn’t.

Skills

• Strategic thinking paired with deep empathy for users and a passion for crafting experiences that build trust.
• Exceptional communication and storytelling skills able to influence, align, and inspire across all levels of the organization.
• Experience applying Agile, Design Thinking, Lean UX, or similar frameworks to deliver measurable outcomes.
• Experience leading design work involving AI, with the judgment to decide where it genuinely improves an experience and where it doesn’t.

Benefits

• Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.
• Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits.

Pay

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Schedule

This role has a hybrid work schedule (2 days onsite).

Contact

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices CaliforniaLos Angeles IncorporatedLos Angeles UnincorporatedPhiladelphiaSan Francisco