UX Designer & Researcher - UX Generalist

About the role

We are looking for a UX Designer & UX Researcher / UX Generalist who will play a crucial role in the design and development of internal products. This individual will be responsible for understanding user needs, creating wireframes and prototypes, conducting user research, and collaborating with cross-functional teams to ensure a seamless user experience. This role will need to be able to work on multiple projects at once. This is a Contract position based out of Spring, TX and requires on‑site work.

Responsibilities

• Conduct user research (in a group setting) to understand user needs, process steps, behaviors, and pain points
• Translate insights into clear recommendations and design direction
• Design and optimize end-to-end service experiences, ensuring seamless interactions across all touchpoints
• Collaborate with interdisciplinary teams to ensure design feasibility and alignment with business goals
• Create journey maps/process flows, wireframes, prototypes, and high-fidelity designs that effectively communicate design ideas
• Develop and maintain design guidelines and best practices to ensure consistency across products
• Conduct usability testing and gather feedback to iterate and improve designs
• Act as a partner to the business, fostering positive stakeholder relationships evangelizing UX efforts

Skills and Qualifications

Top skills: UX research, UX design, Product design, User research, User experience, Wireframe, Sketch, Usability testing, Interaction design, Usability, Service Design, Systems Thinking.

Core competencies: Demonstrates strong problem-solving skills and critical thinking; Exhibits excellent communication and collaboration abilities; Shows adaptability and openness to feedback; Displays initiative and proactive approach.

Additional skills & qualifications: Wireframing & Prototyping Skills Required, Advanced Skills Strongly Preferred; Service Design experience strongly preferred; Ability to facilitate outcome driven workshops strongly preferred.

Pay

The pay range for this position is $60.00 - $75.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)