UX Designer, Part Time (Consultant, Experience & Design)

At Fearless, the Consultant, Experience & Design ensures that products and services are intuitive and accessible, and that they meet the needs of users, customers, and the organization on a federal health care platform serving approximately 11 million monthly users. In this role, you will collaborate with cross-functional Agile teams to translate business, technical, and user requirements into effective, user-centered design solutions. This position supports the application of CMS design systems across complex, high-traffic web platforms. The successful candidate balances hands-on design craft with clear communication and consultative advising, delivering intuitive, accessible, and aesthetically compelling outcomes. This position requires candidates to obtain and maintain a federal Public Trust clearance and satisfy all CMS residency requirements.

About the Role

This Consultant role will work on projects that allow them to implement evidence-based solutions balancing organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization. The role spans the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency.

Place of Performance & Travel Requirements

While this role is primarily remote, candidates must meet CMS residency requirements.

Responsibilities

• Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and interfaces aligned with customer goals, user needs, and business objectives
• Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows
• Design wireframes, low- and high-fidelity mockups, and interactive prototypes supporting intuitive, accessible, and responsive user experiences
• Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems
• Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making
• Assess and improve product usability through rapid prototyping, usability testing, and iterative design
• Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products
• Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented per specifications
• Identify and communicate design and technical constraints and navigate trade-offs to deliver effective solutions
• Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences
• Gather intelligence and listen to feedback from clients, stakeholders, and contractors, reporting insights to Fearless teammates and supervisors
• Alert teammates and supervisors immediately when deliverables are at risk

Impact

• Earn the trust of customers and teammates by delivering world-class services
• Be reliable in completing assigned objectives on time
• Deliver intuitive, accessible, and aesthetically compelling outcomes
• Offer and implement innovative solutions incorporating design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Requirements

• 5+ years of experience in UX/UI or product design delivering user-centered digital products
• Experience working on large-scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms
• Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams
• Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns
• Experience translating insights from quantitative and qualitative research into actionable design improvements
• Experience implementing Section 508 accessibility standards and accessibility best practices
• Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics
• Experience collecting qualitative research through user surveys and research tools such as Qualtrics
• Familiarity with Drupal (frontend or backend environments)
• Experience working with Storybook or similar tools for documenting and developing UI components
• Experience working in Agile environments, including familiarity with tools such as Jira and Confluence
• Ability to obtain and maintain Public Trust clearance
• Bachelor's degree or higher

Skills

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands, and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects, and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments, as well as regulatory trends and contract requirements that influence service delivery.

Required Level of Proficiency: Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds)

About Fearless

We’re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better—for everyone.

Culture

What Makes Us Purple?

• You are valued as a whole person—not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters—every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work—while making space for what matters to you outside of it.

Pay

The salary range for this position is:

• Minimum Salary: $77,326
• Salary Midpoint: $100,524
• Maximum Salary: $125,655

Hiring Range for Role: $77,326 - $95,000*

This position is eligible for a discretionary bonus based on individual and company performance criteria. The salary ranges listed reflect ranges for a full-time capacity.

Benefits

For Part-Time Team Members (Starting Day One):

• 401(k) with 4% match & immediate vesting
• Sick and Safe Leave

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities.

Location

We are currently licensed and set up to hire talented individuals residing in the following 16 states: Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia.