UX Designer II - AI Experiences

About the role

UX Designer II (AI Experiences) is responsible for designing intuitive, human-centered experiences that leverage artificial intelligence across web, mobile, conversational, and emerging digital platforms. This role collaborates with product managers, AI/ML teams, researchers, engineers, and business stakeholders to design scalable experiences that help users effectively interact with AI-powered features and services. The designer applies user-centered design methodologies to simplify complex workflows, improve AI transparency, and build trust in intelligent systems. The UX Designer II contributes to end-to-end product design, from discovery and concept development through implementation and validation, while ensuring consistency across platforms and touchpoints.

Key duties and responsibilities

• Design AI-powered user experiences across mobile applications, responsive web platforms, conversational interfaces, and emerging digital channels.
• Create user flows, wireframes, prototypes, and high-fidelity designs that simplify complex AI-driven workflows and decision-making processes.
• Partner with AI/ML engineers, data scientists, product managers, and researchers to translate machine learning capabilities into meaningful customer experiences.
• Design conversational and generative AI experiences, including chat interfaces, copilots, virtual assistants, recommendations, and personalized user journeys.
• Conduct usability testing to evaluate customer interactions with AI systems and identify opportunities for optimization.
• Advocate for responsible AI principles, including transparency, explainability, accessibility, trust, and ethical user experiences.
• Contribute to cross-platform design systems that ensure consistency across web, mobile, and AI-driven user experiences.
• Collaborate with engineering teams during implementation to ensure design intent and usability standards are maintained.
• Analyze user behavior, product metrics, and research insights to iteratively improve AI-enabled experiences.
• Present design concepts, prototypes, and recommendations to stakeholders and leadership teams.

Education and experience

• Bachelor's/4 Year Degree
• 3+ years of relevant work experience

Required skills

• Advanced proficiency in Figma and FigJam for wireframing, prototyping, documentation, and design collaboration.
• Strong understanding of design system principles and component-based design.
• Ability to effectively use established design system components, patterns, and guidelines to create consistent and scalable user experiences.
• Experience identifying gaps in existing component libraries and partnering with senior designers and engineering teams to recommend enhancements.
• Experience designing AI-powered experiences, including conversational interfaces, copilots, generative AI workflows, and AI-assisted user journeys.
• Working knowledge of AI-enabled tools such as Windsurf, Codex, and Claude to support design exploration, rapid iteration, prototyping, and cross-functional collaboration.
• Ability to design seamless experiences across web, mobile, and responsive digital platforms.
• Understanding of Human-AI Interaction (HAI) principles, including user trust, transparency, explainability, and responsible AI design practices.
• Experience conducting usability studies and gathering customer insights through UserTesting and other research methodologies.
• Strong interaction design, information architecture, journey mapping, and problem-solving skills.
• Knowledge of accessibility standards (WCAG) and inclusive design best practices.
• Ability to synthesize research, analytics, and stakeholder input into actionable design solutions.
• Strong communication and collaboration skills with cross-functional teams in an Agile product environment.