UX Designer - Baltimore City Department of Information Technology

About the role

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens.

The UX/UI Designer supports the Digital Services team by creating simple, intuitive, and accessible digital government services. This role participates in user research, translates insights into digital interactions, and develops design artifacts such as personas, workflows, wireframes, and prototypes.

Responsibilities

The designer visually designs user interfaces and graphics, collaborates closely with the Lead UX Designer and agency partners, and helps advance human‑centered design practices across City government.

Requirements

• Passion for civic government and design
• Curiosity and commitment to improving local government services
• Basic knowledge of UI/UX frameworks
• Understanding of human‑centered design
• Experience using peer research to inform design

Qualifications

On or before the date of filing the application, each candidate must: Have a Bachelor of Science degree and one year of related specialty IT experience.

Equivalency: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education.

Preferred Qualifications: Ability to work in fast‑paced environments, experience creating UI mock‑ups or prototypes, background in service design, experience collaborating with developers or technical teams, experience facilitating groups, BA/MA in UX/UI design, service design, graphic design, I/O psychology, or related field.

Skills

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers
• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations
• Knowledge of current trends and developments in network-based communications systems
• Knowledge of computer-based communications protocols
• Knowledge of relational database structures
• Familiarity with the Customer Data Model and Business Objects relationships
• Skill in developing database queries and generating reports
• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems
• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design
• Ability to analyze, apply logic and solve technology problems
• Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users

Benefits

The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

Pay

Salary Range: $78,588.00 - $125,740.00 / Annually