UX Designer

About the role

The employer will not sponsor applicants for work visas. The employer may not have resources available to support STEM OPT training requirements. No C2C - Pivotal does not accept unsolicited applications or resumes from third-party recruiters/agencies.

Responsibilities

• Lead user experience (UX) planning and design efforts across digital and service touchpoints.
• Apply human-centered design principles to understand user needs, behaviors, and pain points.
• Conduct user research, usability testing, and customer journey mapping to inform design decisions.
• Translate complex requirements, including regulatory and policy constraints, into intuitive user experiences.
• Collaborate with program staff, product managers, developers, and stakeholders to deliver effective solutions.
• Ensure designs meet accessibility standards (e.g., WCAG) and comply with legal, privacy, and policy requirements.
• Support digital transformation initiatives and continuous improvement of customer experience (CX).
• Develop wireframes, prototypes, and design documentation to communicate concepts clearly.

Requirements

• Demonstrated at least three (3) years of experience within the last five (5) years providing user experience (UX) planning and design, human-centered design, customer experience (CX), or digital experience consulting services.
• Demonstrated successful completion of at least two (2) major projects within the last five (5) years involving user experience, customer experience, digital transformation, or customer journey analysis in healthcare, long-term care, health and human services, social services, insurance, or a related regulated service sector.
• Demonstrated experience working within government, healthcare, insurance, or other highly regulated industries where statutory, policy, legal, privacy, accessibility, or operational requirements materially influenced project delivery.

Preferred

• Experience designing for long-term care services, Medicaid programs, or aging and disability populations.
• Familiarity with accessibility standards such as WCAG 2.1+ and inclusive design practices.
• Strong understanding of compliance considerations including HIPAA or similar data privacy regulations.
• Experience working with cross-functional agile teams.
• Proficiency in UX tools such as Figma, Sketch, Adobe XD, or similar.

Benefits

Pivotal Consulting is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. Pivotal Consulting offers a comprehensive benefit package, including medical, dental and vision insurance, and 401k.