UX Designer, Alexa Enterprise and Emerging Design
About the role
We're seeking an innovative UX Designer to join us in expanding Alexa's capabilities that help people lead healthier, more fulfilling lives. In this role, you'll work with a blend of visual and voice interfaces to help customers access the information and services they need to be at their best—transforming technology used at home and on the go into intuitive, personal experiences.
Responsibilities
- Participate in the end-to-end design process for complex features and products.
- Develop early-stage concepts that help stakeholders and leaders deeply understand the customer experience while collaborating with engineers throughout the design process.
- Routinely partner with designers across Alexa to both adopt and extend existing design systems.
- Contribute to Figma libraries and share best practices with peers as you develop new patterns.
- Incorporate insights from relevant Alexa research, conduct hallway testing, and participate in user research to inform and validate design decisions.
- Partner with peer designers, product and tech owners, marketing, solutions architects, and business development to keep the customer at the center of decision-making.
- Design net-new concepts that improve customer experiences, solve long-standing problems, and refine product offerings in collaboration with solutions architects, tech teams, and business development.
- Run user research to test customer interpretation and response to designs.
- Build working prototypes for conversational experiences.
About the team
The Alexa Enterprise team builds and enables indispensable, frustration-free Alexa experiences for enterprises worldwide—starting with digital entertainment, hotels and hospitality, aging, and healthcare. We develop a portfolio of B2B2C software-as-a-service (SaaS) products that empower developers and enterprise companies to support their staff and delight their customers with Alexa. We also provide ready-made solutions that let device makers bring Alexa to their products through our Alexa Built-In program.
We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications like CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. Customers have told us our work has "saved lives" and "helped residents connect with their families."
Our team values work-life harmony, diversity of lifestyles, and solving ambiguous problems for our customers by diving deep to understand them. We focus on inventing and simplifying, delivering results, and earning trust.
Requirements
- 3+ years of design experience.
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar.
- Available online portfolio.
Qualifications
- 5+ years of UX designer or interaction designer experience.
- Experience with UX design of complex workflows.
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.
- Experience defining and maintaining design patterns and UX standards.
Pay
USA, CA, San Francisco - $135,500.00 - $184,000.00 USD annually
USA, CA, Sunnyvale - $135,500.00 - $184,000.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs).
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and mental health support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at amazon.jobs/en/benefits.