UX Conversational Designer

About the role

We are seeking a UX Conversation Designer to help create intuitive, engaging, and customer-centered conversational experiences. This role will focus on designing and optimizing interactions across virtual assistants, chatbots, voice platforms, and AI-powered solutions. The ideal candidate combines strong UX fundamentals with an understanding of conversational design, user research, and emerging AI technologies.

Responsibilities

• Design and refine conversational experiences for chatbots, virtual assistants, and voice-enabled platforms.
• Apply conversation design standards, UX best practices, and user-centered design principles to create seamless customer interactions.
• Collaborate with UX team members on the design and optimization of virtual assistants and Natural Language Understanding (NLU) models.
• Participate in user research efforts and leverage insights to improve conversational experiences.
• Create conversation flows, dialog structures, and user journeys that align with customer needs and business objectives.
• Partner closely with copywriters, subject matter experts, product teams, and stakeholders to ensure consistency and effectiveness across experiences.
• Support initiatives involving conversational AI, IVR systems, Large Language Models (LLMs), and related technologies.
• Contribute to design reviews, brainstorming sessions, and ongoing enhancements to conversational design standards.

Requirements

• Experience with UX design processes, methodologies, and research techniques.
• Understanding of conversation design principles and best practices.
• Experience designing or supporting chatbot, virtual assistant, or conversational AI solutions.
• Familiarity with Natural Language Understanding (NLU) concepts and conversational flows.
• Knowledge of technologies such as chatbots, IVR platforms, LLMs, and AI-driven solutions.
• Strong collaboration and communication skills with the ability to work across cross-functional teams.

Skills

• Product Design
• Conversation Design (CxD)
• User Experience (UX) Design
• User Research
• Chatbot Design
• Conversational AI
• Natural Language Understanding (NLU)
• IVR Design
• Journey Mapping

About the ideal candidate

The ideal candidate has experience creating customer-focused conversational experiences, enjoys solving complex user interaction challenges, and is passionate about emerging AI and conversational technologies. They thrive in collaborative environments and can effectively balance user needs with business objectives.

Job Type & Location

This is a Contract position based out of Columbus, OH, and is fully remote.

Pay

The pay range for this position is $45.00 - $45.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)