UWD - Call Center Representative – Confirmation Specialist

In-Office position at Universal Windows Direct.

About the role

Join the Universal Windows Direct team as a Call Center Representative – Confirmation Specialist. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

• Inbound and outbound customer phone calls
• Scheduling and rescheduling customer estimate appointments
• Confirming and verifying estimate appointments
• Ensuring all appointments have resulted from the previous day
• Assisting customers with service inquiries
• Listening to recorded calls to verify customer data aligns with appointment data, correcting opportunities when available
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Requirements

• 1-3 years’ experience working in a call center environment or with customer service
• Excellent customer service skills, both written and verbal
• Strong, accurate data entry skills
• Process-focused with an emphasis on structure and consistency
• Strong attention to detail and project management skills
• Ability to work successfully as part of a team and autonomously

Benefits

• Medical, dental, vision, and disability coverage
• 401(k) retirement plan
• Flex spending account

Pay

$20/hour + bonuses