UWD - Call Center Representative – Confirmation Specialist

About the role

In-office position as a Call Center Representative / Confirmation Specialist. You will handle inbound and outbound customer calls, schedule and confirm estimate appointments, verify customer data, assist with service inquiries, perform data entry, and ensure call quality.

Responsibilities

• Inbound and outbound customer phone calls
• Scheduling and rescheduling customer estimate appointments
• Confirming and verifying estimate appointments
• Ensuring all appointments have resulted from the previous day
• Assisting customers with service inquiries
• Listening to recorded calls to verify customer data aligns with appointment data and correcting discrepancies
• Data entry
• Call quality assurance
• Reporting
• Other duties as assigned

Requirements

• 1-3 years’ experience working in a call center environment or with customer service
• Excellent customer service skills, both written and verbal
• Strong, accurate data entry skills
• Process-focused with an emphasis on structure and consistency
• Strong attention to detail and project management skills
• Ability to work successfully as part of a team and autonomously

Pay

$20/hour plus bonuses.

Benefits

• Medical, dental, vision, and disability coverage
• 401(k) retirement plan
• Flexible spending account
• Additional competitive compensation package offerings