Utility Services and Parking Technician

About the role

Hiring a friendly, knowledgeable voice behind the City’s utilities—helping customers navigate their water, sewer, electric, and parking accounts with confidence and a smile. You’ll spend your days answering phone calls, responding to emails, assisting customers face-to-face, and solving billing questions big and small, all while making complex utility information easy to understand. Whether you’re helping someone set up a new account, explaining a high bill, taking a payment, or tracking down a billing issue, your focus is simple: deliver accurate answers, clear communication, and excellent customer service every time.

Minimum Qualifications

• Graduation from high school or GED certification with a minimum of two (2) years’ experience in customer service and/or accounting environment; or any combination of education, experience, and training as may be acceptable to the hiring authority.
• Associate degree in finance/accounting desirable.