Utility Service Clerk

Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking a Utility Service Clerk in Green Bay, Wisconsin. This position is represented by Local No. 420 IUOE.

About the role

A Utility Service Clerk makes and receives company-wide residential and commercial customer contacts including new electric & gas service, removal, relocations, and upgrades. This position provides efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records.

Responsibilities

• Initiate and receive residential & commercial inquiries relating to application for service requests:
  • Handle application for new, remove, relocation, and upgrade gas and electric service requests
  • Respond to customer inquiries received from multiple channels: call, email, fax, or mail
  • Collect gas and electric load information for residential & commercial
• Process residential & commercial work requests (new, remove, relocation, and upgrade):
  • Create work request orders for all new, remove, relocation, and upgrade service requests
  • Process non-design work requests for new, remove, relocation, and upgrades
  • Initiate site visits to field personnel to determine design or non-design services
• Process Residential Non-service Billing and Payments:
  • Send customer letter and/or contract
  • Create non-service billing construction accounts, including advances and contributions payment requests prior to installation or completion of construction utility work
  • Receive payments for non-service billing construction accounts and send to payment processing
• Process commercial non-service billing and payments:
  • Send customer letter and/or contract
  • Create non-service billing construction accounts, including advances and contributions payment requests prior to installation or completion of construction utility work
  • Receive payments for non-service billing construction accounts and send to payment processing
  • Create premise and periodic review for refunds

Requirements

• High School Diploma, HSED, or GED
• 3 years of customer service experience is required, including delivery of customer service and sales (inbound/outbound calls)
• Experience with computers, including a Windows-based PC environment

Testing requirements

Selection System for Customer Service (SACS): This test is a multitasking simulation that measures 10 competencies predictive of success in customer service roles, including customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Pay

The pay range for this position is $30.15 to $38.69 per hour. The starting salary within this range will be based on factors such as relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business needs.