Utility Porter, EVS

About the role

The Utility Porter Public Area is responsible for maintaining the cleanliness of the property, both indoors and outdoors. This includes working in high areas, caring for the floors, and operating heavy equipment.

Responsibilities

• Provide assistance in processing and transporting of all received packages and materials.
• Ensure security and accuracy when releasing packages or facilitating deliveries.
• Clean, sanitize, and service assigned public areas and guest rooms including bathrooms, tubs, showers, beds, and general areas in a timely and organized manner according to Resorts World standards.
• Pan, mop, strip, finish, high-speed burnishes, spray buffs, neutral cleans, restores, etc. all floor surfaces, including parking garages, as necessary and/or assigned.
• Ensure all equipment and work areas are kept clean, neat, and orderly at all times.
• Extract and shampoo carpets damaged by floods in accordance with flood response procedures, when needed.
• Responsible for minor repairs such as fixing screws, changing light bulbs, etc.
• Maintain high dusting and window cleaning in all assigned rooms and public areas.
• Manage, maintain, and follow all specialty equipment complying with all safety and procedural guidelines.
• Maintain and clean all public area restrooms and showers (urinals, sinks, janitorial closet, and locker areas).
• Empty and replace liners for trash receptacles in all areas.
• Manage and maintain escalator and elevator landing and side rail in all public areas.
• Consistent and regular attendance is an essential function of this job.
• Manage inventory of all cleaning products and chemicals, ensuring lockers are fully stocked as needed.
• Operate hand trucks and flatbed carts to move equipment to assigned work areas.
• Handle and dispose of biohazard material in accordance with OSHA.
• Safely use cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
• Maintain complete knowledge of and compliance with departmental policies, services, procedures.
• Report maintenance needs to the Assistant Director.
• Other duties as assigned.

Qualifications

• Working knowledge of carpet/floor care experience, chemical/cleaning supplies and techniques/equipment including Safety Data Sheet (SDS) and Occupational Safety and Health Administration (OSHA) regulations.
• Ability to communicate via a two-way radio with management and co-workers.
• Ability to operate heavy duty machines.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Previous experience working in a large, luxury resort setting preferred.
• At least 21 years of age.
• Minimum one-year of previous experience working on various floor surfaces using related cleaning, buffing, including extraction equipment in a similar or related field.
• Proof of eligibility to work in the United States.

Physical Demands

• Walking and/or standing for over 80% of the shift.
• Bending, reaching, kneeling, or twisting.
• Transporting, pushing, or pulling items weighing up to 100 lbs.
• Lifting to 50 lbs.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.