Utility Management Services Coordinator - Asset Management

About Fairfield If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role

The Utility Management Services Coordinator supports Fairfield’s utility operations through utility account management, billing review, reporting, expense control, and stakeholder coordination. This role plays a key part in maintaining billing accuracy, supporting utility recovery programs, improving operational efficiency, and helping optimize utility expenses across the portfolio.

Work Schedule & Location

This is a full-time, onsite position based at Fairfield's corporate office in the Sorrento Valley area of San Diego, California. To support East Coast operations, team members typically begin their workday between 6:00 AM and 8:00 AM Pacific Time.

Responsibilities

• Coordinate utility account setup, transfers, disconnections, and service changes.
• Support account transitions for acquisitions, new construction, and operating properties.
• Maintain account records, provider documentation, and tracking information.
• Review and resolve utility invoicing issues, billing discrepancies, payment issues, and billing inquiries.
• Research account variances and coordinate corrective action.
• Partner with Accounting, property teams, and vendors to resolve billing concerns.
• Track utility usage, expense trends, billing recovery, leaks, meter issues, and performance variances.
• Prepare reports, analyses, billing summaries, presentations, and benchmarks.
• Support budgeting, proformas, and utility performance reviews.
• Serve as liaison among utility providers, vendors, residents, property teams, Accounting, Asset Management, and other stakeholders.
• Coordinate issue resolution and communicate updates across involved parties.
• Support utility recovery and operational initiatives.
• Support waste management, landlord utility agreements, sales tax removal, rate schedule updates, submetering, and master meter requests.
• Utilize technology and reporting tools to improve expense control and process efficiency.
• Complete required training and comply with all Fairfield standards and applicable regulations.

Qualifications

Education & Certifications: Four-year college degree in business preferred (accounting, finance or real estate), or equivalent or applicable work experience.

Experience: Minimum 2 years of commercial/multifamily real estate, financial analysis, accounting, utility management, resident billing, or related experience. Utility account transition, invoice review, billing resolution, or expense management experience preferred. Experience working with utility providers, vendors, residents, and internal stakeholders. Experience utilizing reporting systems and data analysis tools to support operational decision-making.

Skills

• Advanced Excel
• Microsoft Office proficiency
• Yardi proficiency
• Utility reporting
• Resident billing system proficiency
• Knowledge of multifamily operations
• Knowledge of utility recovery
• Knowledge of expense trends, billing reports, service periods, and GL/charge coding
• Strong customer service skills, including the ability to manage difficult customers and situations