Utility Dispatcher II

This position requires a Data Entry assessment, details of which will be sent via email after the application closing date to candidates who meet the minimum qualifications. The assessment will close on Tuesday, September 1st, 2026, at 11:59 pm.

Responsibilities

• Answer incoming calls from Utility customers, department personnel, government agencies, and others: take accurate descriptions of problems or issues, addresses, and other pertinent details; determine the nature and priority of calls.
• Dispatch personnel to locations needing service: operate two-way radio or console; relay and confirm information, instructions, and directives; follow up with callers as needed.
• Monitor alarms and cameras for Department buildings and facilities: report alarms and dispatch personnel as needed.
• Maintain call logs, dispatch information, and work orders: enter, update, and retrieve information from Department databases; verify entries for accuracy and completeness.
• Perform related duties for the Department of Transportation after hours.
• Perform other related duties as assigned.

Requirements

• High School Diploma or GED required, supplemented by two years of experience in related dispatch operations.
• Ability to demonstrate proficiency in essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures.

Physical Abilities

• Tasks require the ability to exert light physical effort in sedentary to light work, including lifting, carrying, pushing, and/or pulling objects and materials of light weight (5-10 pounds).
• Tasks may involve extended periods of time at a keyboard or workstation.
• Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.