Utility Coordinator

Wire 3 · Greenville, SC · Yesterday

On-siteOTHRFull-time

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to deliver the best internet experience in Florida with exceptional customer care. Using cutting-edge fiber optic technology, Wire 3 ensures ultra-fast, reliable connections. Backed by private equity, we are on a trajectory of rapid growth and seek driven, talented individuals to join our passionate and collaborative team.

About the role

The Utility Coordinator oversees and coordinates the contractor locate process to ensure seamless project execution. This role manages and monitors the workflow from ticket submission to construction start, ensuring compliance and efficient tracking. Strong organizational and communication skills are required to facilitate team collaboration and maintain accurate documentation.

Responsibilities

Monitor and manage locate tickets within the 811 system, ensuring timely processing and adherence to regulatory requirements.
Use Notion to input, track, and report on located segments, maintaining up-to-date records for internal and external use.
Develop and maintain relationships with locating providers and local municipality locators to ensure smooth operations and prompt issue resolution.
Oversee Wire 3’s internal private locates program, ensuring compliance, accuracy, and efficiency in locating privately-owned infrastructure.
Continuously monitor the 811 system for locate releases, addressing delays or discrepancies to prevent project disruptions.
Ensure all locating activities meet legal standards and company policies, conducting regular audits for quality assurance.
Collaborate with project managers, construction teams, and other departments to align locate operations with project timelines.
Resolve issues related to locate requests or discrepancies in ticket information.
Generate reports on locate activity trends to identify areas for process improvement and operational efficiency.
Perform other duties as assigned.

Requirements

Familiarity with underground construction practices, the universal underground utility color code system, and locating responsibilities.
Proficiency in project management tools and the ability to generate and interpret reports.
Strong interpersonal and communication skills for collaboration with contractors, municipalities, and internal teams.
Ability to monitor and track multiple locate tickets with precision, ensuring compliance and avoiding delays.
Analytical mindset to address and resolve issues related to locating activities efficiently.
Ability to manage workflows, prioritize tasks, and meet deadlines in a fast-paced environment.
Understanding of local, state, and federal regulations related to underground locating and construction practices.
High school diploma or equivalent; additional certifications or training in related fields is a plus.
Proven experience in OSP (Outside Plant) and ISP (Inside Plant) fields, with a strong understanding of construction and telecommunication processes.
Hands-on experience with the 811 system, including processing locate requests and interpreting ticket information.
Must live in South Carolina.

Physical Requirements

Some work is performed indoors in a climate-controlled environment.
Occasional outdoor work exposed to weather conditions such as rain, humidity, elevated temperatures, and high wind.
Outdoor environments may vary throughout the day, including changes in terrain, traffic, urban, and rural settings.
Exposure to moderate to loud noise levels.

Benefits

Company-paid premiums for medical, dental, and vision insurance for you and your dependents.
Dynamic environment with diverse growth opportunities.
Emphasis on learning and development to support career and personal growth.
120 hours of paid time off (PTO) after a 90-day probation period.
40 hours of paid sick leave.
6 major paid holidays off.
401(k) plan with company match.