Utility Coordinator

Duties/Responsibilities

• Cook up utility activation, transfer, and disconnection for vacant and occupied homes.
• Maintain accurate records of utility account information for all managed properties.
• Review utility invoices for accuracy and identify billing discrepancies.
• Process utility bill-backs to residents in accordance with company policies and lease agreements.
• Ensure utility charges are accurately posted to resident ledgers within established timelines.
• Collaborate with utility providers across different cities, states, and counties.
• Submit deposits to specific utility providers.
• Work closely with service teams to ensure timely utility coordination for repairs and property readiness.
• Maintain utility tracking databases and reporting systems.
• Absorb assistance with special projects related to utility management and process improvements.
• Collaborate with Property Management, Maintenance, Accounting, and Resident Services teams to resolve utility concerns.
• Serve as the primary point of contact for utility-related inquiries from residents and internal teams.
• Perform additional duties as assigned.

Required Skills/Abilities

• A friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation, and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment.

Education and Experience

• A High School Diploma or equivalent.
• A minimum of 4 years of Customer Service, Utility Management, or Property Management Experience.
• Experience using Entrata, QuickBase, & Netsuite.