Utility Bill Manager

Responsibilities and Duties

• Lead end-to-end client implementations, including discovery, data migration, system configuration, and go-live support
• Develop and execute transition plans that ensure a smooth handoff from legacy processes or prior vendors
• Serve as the primary communication liaison for clients during implementation, providing regular status updates and proactively managing risks or delays
• Cook up internally with technical, operations, and data teams to meet client timelines and requirements
• Act as the ongoing face of the client relationship post-implementation, serving as the primary point of contact for day-to-day needs and strategic conversations
• Build trusted, long-term partnerships with key client stakeholders at all levels
• Conduct regular check-ins and business reviews to assess performance, communicate value, and surface opportunities for improvement
• Anticipate client needs and proactively recommend solutions or process enhancements
• Oversee the accuracy and timeliness of utility bill processing for assigned client accounts
• Identify and escalate billing discrepancies, utility rate changes, or data quality issues
• Support clients in interpreting utility data, usage trends, and cost variance reporting
• Ensure adherence to client-specific requirements and service level agreements (SLAs)

Qualifications

• Bachelor's degree in Business, Environmental Studies, Engineering, or a related field
• 3–5 years of experience in utility bill management, energy services, or a related field
• Demonstrated experience in client-facing roles with responsibility for relationship management and communication
• Familiarity with utility billing processes, rate structures, and data formats (EDI, interval data, etc.)
• Strong project management skills with the ability to juggle multiple clients and priorities simultaneously
• Excellent written and verbal communication skills; comfortable presenting to and engaging with client stakeholders
• Proficiency in Microsoft Office; comfort working in data-heavy environments
• Experience with utility bill management platforms or energy information systems
• Exposure to sustainability or energy efficiency reporting (ENERGY STAR, GHG accounting, etc.)
• Background in SaaS implementation or professional services delivery