Utilities Service Specialist - Public Works

About This Position

The Public Works Department strives to improve the quality of life in Phoenix through efficient delivery of outstanding solid waste, fleet, facilities, and energy management services. The Solid Waste Division provides trash, recycling, and other waste diversion services to more than 420,000 households. The department is seeking individuals dedicated to customer service and interested in working for a municipal utility as a Utilities Service Specialist in the Solid Waste Division.

IDEAL CANDIDATE

The ideal candidate will have experience handling complex customer service requests, and be capable of multi-tasking in a fast-paced environment while typing 40 or more words per minute. Proficiency in navigating multiple computer monitors at the same time. Excellent verbal communication and a desire to effectively listen and resolve customer concerns. Commitment to continuous improvement, collaborative teamwork, and excellent customer service. Knowledge of Solid Waste customer service or government utility.

PAY AND BENEFITS

• SALARY
• Pay Range: $21.97 to $30.92 per hour.
• Hiring Range: $21.97 to $28.04 per hour.
• Pay Range Explanation: Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• BENEFITS
• A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

MINIMUM QUALIFICATIONS

• One year of Customer Service experience in a large customer call center.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Sitting position for extended periods of time.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

PREFERRED QUALIFICATIONS

• Bilingual in Spanish.
• Experience With Using computer terminals to input, update, and query information.
• Entering and viewing data on multiple monitors at the same time.
• Cisco Finesse/Jabber or a related phone software.
• Customer Care & Billing (CC&B) databases and/or software.
• Interpreting and applying rules and regulations.
• Daily data entry into a customer database.

RECRUITMENT DATES

Recruitment closes July 16, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

To apply, please complete the required information online and attach, as one document, your cover letter and resume. Include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference. If you are in need of computer resources, click here for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Utilities Service Spec, JC:01370, ID# 62315, 7/14/26, USM, AJ, Benefits:003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.