UT Service Engineer

About the role

Join our team! Baker Hughes stands as a leading global energy technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future.

Responsibilities

• Deliver world-class service and technical support for Waygate Technologies' installed base of Ultrasonic Testing (UT) systems and equipment throughout North America.
• Serve as a trusted on-site partner for our customers, supporting system installation, commissioning, calibration, maintenance, inspection, troubleshooting, repairs, and operator training.
• Maximize equipment performance, reliability, and operational uptime while ensuring high levels of customer satisfaction.
• Perform installation, commissioning, calibration, inspection, preventive maintenance, and repair activities on UT sing systems and equipment.
• Troubleshoot and resolve mechanical, electrical, automation, and ultrasonic sing equipment issues.
• Conduct annual certifications, equipment health assessments, and service interventions in accordance with company and customer requirements.
• Deliver customer training on system operation, maintenance, and troubleshooting best practices.
• Identify service, spare parts, upgrade, and maintenance opportunities to support the long-term reliability of customer equipment.
• Complete service reports, inspection records, and certification documentation accurately and on time.
• Ensure all service activities are performed safely, efficiently, and in alignment with quality standards and customer schedules.
• Participate in ongoing technical training and support continuous improvement initiatives to enhance service delivery and equipment reliability.
• Collaborate with Service, Engineering, Project Management, and Sales teams to support customers throughout the equipment lifecycle.

Requirements

• Have a Bachelor’s degree in engineering, science or technology field from an accredited college or university.
• Have practical, hands-on experience with mechanical and/or electrical systems and/or devices.
• Have demonstrated self-starter ability to prioritize and contribute to multiple projects simultaneously.
• Have high energy, assertive, and self-motivated qualities to work in a fast-paced environment and enthusiasm for customer support.
• Have a hands-on mentality and team spirit.
• Have a customer-focused mindset with a passion for delivering high-quality service.
• Have the ability to work independently at customer sites while managing multiple priorities.
• Have excellent communication and technical reporting skills.
• Have willingness to travel extensively throughout North America and occasionally internationally.
• Have a valid passport and driver license.
• Have location in Skaneateles, NY (Remote/Home-Based Candidates Considered).

Qualifications

• Current work authorization in the country of employment.
• The annual pay scale for this position is between $65,410.00 - $121,510.00.
• This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

Skills

• Technical proficiency with mechanical and/or electrical systems and/or devices.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Passion for customer service and technical support.
• Willingness to travel extensively throughout North America and occasionally internationally.

Benefits

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Pay

The annual pay scale for this position is between $65,410.00 - $121,510.00.

Schedule

This position is based in Skaneateles, NY; however, qualified candidates located remotely within the United States will be considered. This role requires frequent travel throughout North America and occasional international travel to support customer sites and business needs.