Usher-Ticket Taker

Primary Duties and Responsibilities

• Scans guest tickets upon entry to an event and guides guests to their seats
• Collects and validates patron tickets to events
• Provides information to patrons about the venue

Secondary Duties and Responsibilities

• Addresses patron complaints and issues or refers them to a Shift Manager, as needed
• Affords assistance in maintaining a safe and secure patron experience according to department policies and procedures

Minimum Education and Qualifications

• Previous customer service experience preferred
• Must be able to communicate effectively in English

Competencies

• Good verbal communication skills
• Knowledge of the Arena and the property layout
• Ability to work as part of the event staff team

Training Requirements

• Knowledge of the Casino property and its offerings
• Knowledge of the Arena’s emergency evacuation plan

Physical Demands and Work Environment

• Must be able to stand, walk and climb stairs for extended periods of time
• Must be able to work in a fast-paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours