Usher

Core duties

• Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly
• Verify tickets and scan for entry
• Distribute promotional items to fans and guests, as required
• Provide event information and general ballpark directions
• Guide guests to ticketed seats, suites, and special access areas within ballpark
• Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems
• If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event
• Ensure fan compliance with American Family Field and MLB policies/procedures

Requirements

• The ideal candidate will have a high school diploma or general education degree (GED)
• Six to twelve months related experience and/or training
• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to work special events including concerts
• Must be available to arrive up to three (3) hours prior to game time
• Must be able to stand for up to four (4) hours at a time
• Must be able to work in all weather conditions
• Must be at least 18 years of age

Perks

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values