Usher

JOB SUMMARY

The Usher primary responsibility of this position is to maintain order during events so that everyone in attendance may enjoy the event.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests on arrival and regards on departure in a warm and inviting manner
• Interacts with guests to maintain great guest relations and provide opportunities for loyalty
• Communicates to management in a timely fashion any guest compliments or complaints
• Affixes guests with their ticket locations, keeps guests in ticketed areas only, be familiar with all passes and credentials, remains in assigned areas and keeps aisle and walkways clear at all times
• Be knowledgeable of venue layout
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Ability to work under stress in a fast-paced environment

EDUCATION AND EXPERIENCE

• A high school diploma or equivalent preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• The employee may be required to work long hours, including nights, weekends, and holidays
• The noise level in the work environment is usually moderate to loud
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.