User Support Technician I

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading (page already shows it). Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info; remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning). Also remove duplicated lines. Include a section only when posting has real specific content for it; never emit heading with filler placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key info: - Reports to: Director of Information Technology - Department: Information Technology - Status: Full-time, Non-exempt - Note: Driver’s license is required for this position. - About Central Park and the Central Park Conservancy: description. - Job Summary: description of role. - Summary of Essential Job Functions: list of bullet points (starting with "Troubleshoot and solve computer..." etc). Many bullet-like sentences. - Qualifications: list: Bachelor’s degree or equivalent combination of education and experience; 1 to 3 years of experience in a similar role; Technical and problem-solving skills; Computer/Windows skills; Knowledge and experience working with Windows, Android and iOS (computers and mobile devices); Driver’s License required; Knowledge of P.O.S. software, MDM, Azure, Intune, Defender, and PowerShell a plus; Collaborative style; strong customer service skills; Ability to analyze information; Strong communication and troubleshooting skills; Ability to lift 30 pounds. - Salary range: $56K - $72K (based on level of experience) - DIVERSITY, EQUITY & INCLUSION: paragraph about commitment. - Safety Requirements: paragraph. - Disclaimer: paragraph (maybe boilerplate? It's generic but maybe considered boilerplate? It's a disclaimer about nature of work; might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Disclaimer maybe legal; but it's not EEO. Might be considered legal boilerplate; but it's generic. I'd consider removing it as it's not substantive to the role. However, we need to preserve ALL substantive information; disclaimer is not substantive about job duties. Likely we can drop it. - Also "Note: Driver’s license is required for this position." Already captured. - Also "Reports to: Director of Information Technology", "Department: Information Technology", "Status: Full-time, Non-exempt". These are metadata; we can fold into a short

  or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it." So we can include a short paragraph with that metadata. Now decide sections. We have: - About the role? Could use "About the role" heading for job summary and maybe about Central Park? The instruction: use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have sections: About the role (maybe includes job summary and about organization), Responsibilities (essential job functions), Qualifications (education/experience), Skills (technical skills), Pay (salary range), Benefits? Not mentioned. Schedule? Not mentioned except maybe "must work on-site 4 days per week" (that's schedule). So we can have Schedule section. We also have Driver's license requirement; could be under Qualifications or Requirements. We have "Note: Driver’s license is required for this position." Already. We have "Support basic network configuration and wide area network infrastructure." etc. We need to avoid filler sections like Benefits if not present. Thus sections: - About the role (maybe combine job summary and about Central Park Conservancy). Provide prose

  . - Responsibilities: list of essential job functions (the bullet points). Use

  • . - Qualifications: education and experience requirements (Bachelor's degree, 1-3 years experience). Use
    • . - Skills: technical skills list (Computer/Windows skills, knowledge of Windows/Android/iOS, knowledge of P.O.S. software, MDM, Azure, Intune, Defender, PowerShell a plus, collaborative style, strong customer service, ability to analyze information, strong communication and troubleshooting skills, ability to lift 30 pounds). Use
      • . - Pay: salary range. - Schedule: on-site 4 days per week. We also have "Reports to: Director of Information Technology", "Department: Information Technology", "Status: Full-time, Non-exempt". Could be a short

        before sections. We must not repeat job title as heading (not needed). Must not include boilerplate like Diversity, Equity & Inclusion, Safety Requirements, Disclaimer. Those are boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Diversity, Equity & Inclusion is not exactly EEO but could be considered similar; but it's a statement about commitment. Might be considered boilerplate? It's not about the job duties; it's organizational values. Likely we should remove it as it's not substantive to the role. Similarly Safety Requirements and Disclaimer are legal boilerplate; remove. Thus we keep only substantive content. Now produce HTML fragment. We need to ensure we don't include any markdown fences. Just raw HTML. Let's craft:

        Reports to: Director of Information Technology • Department: Information Technology • Status: Full-time, Non-exempt • Note: Driver’s license required.

        Then sections. About the role: combine job summary and about Central Park Conservancy. Job Summary paragraph: "The User Support Technician I provides technical level 1 through 3 support for all staff at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with all CPC employees to assist and enhance their computer skills. Support basic network configuration and wide area network infrastructure. Configure and support smart phones and mobile devices. Provide audio/visual set-up and support. Technicians will be working independently and with the IT Team and must work on-site 4 days per week. The person in this role is expected to learn our systems through working with the senior members of the IT department and is expected to become proficient in those technologies. This person is expected to ask questions and verify solutions, processes, and actions until they are comfortable and accurate acting autonomously." About Central Park Conservancy paragraph: "Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair. Since that time, the Conservancy has overseen the investment of approximately $2 billion in the restoration of the Park, and now hosts over 40 million visitors a year. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from the pace and pressures of city life, enhancing the enjoyment and wellbeing of all. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of the Park’s care, including landscape maintenance, capital improvements, and the visitor experience. Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs approximately 400 people and has an operating budget of $120 million." We could combine into one

        or two

        s. Probably two

        under About the role heading. Now Responsibilities: list of essential job functions bullet points. We need to extract each bullet from "Summary of Essential Job Functions". The text after that heading is a series of sentences separated by periods but not bullet list. We need to turn each into

      • . Let's list them: - Troubleshoot and solve computer (hardware/software) related problems by triaging and diagnosing technology related issues to determine solution methodology - Spearhead solutions that require level 1 and level 2 support and escalate more complex issues to appropriate technology team members where necessary. - Participate in technology projects including systems implementations, upgrades, and migrations in roles including hands on deployment, process creation and testing, documentation, and policy development. - Prioritize emergency support needs against short term support tasks and project work. - Setup and installation of new hardware and software at multiple sites. - Perform basic Azure User, Intune, and Defender administration - Assist Network Administrators in set-up of computers on Wide Area Network. - Assist at park-based locations as needed by Director of IT. - Communicate problems and solutions to CPC staff and to the Technology Department staff both verbally and in writing. - Knowledge of Office 365 suite - Uphold the security and privacy standards outlined by the Senior IT team - Apple computer and mobile skills - Provide emergency on-demand support and assistance to all CPC locations. - Provide mobile device setup and support including MDM administration. - Enhance user productivity through training and one-on-one instruction. - Ability to track and prioritize requests via our tracking software and responsibility to document solutions and processes leading to solutions. - Represent the goals of the IT department when it comes to requests and manage that aspect when necessary. We need to ensure we keep all substantive info; some are phrased as skills but they are responsibilities. Now Qualifications: list: - Bachelor’s degree or equivalent combination of education and experience - 1 to 3 years of experience in a similar role - Technical and problem-solving skills - Computer/Windows skills - Knowledge and experience working with Windows, Android and iOS (computers and mobile devices) - Driver’s License required - Knowledge of P.O.S. software, MDM, Azure, Intune, Defender, and PowerShell a plus - Collaborative style; strong customer service skills - Ability to analyze information - Strong communication and troubleshooting skills - Ability to lift 30 pounds But note some of these overlap with Skills. We might separate Qualifications (education/experience) and Skills (technical and soft skills). The instruction allows sections Qualifications and Skills. So we can put education/experience in Qualifications, and technical/soft skills in Skills. Thus Qualifications: - Bachelor’s degree or equivalent combination of education and experience - 1 to 3 years of experience in a similar role - Driver’s License required Maybe also "Technical and problem-solving skills" could be skill. Thus Qualifications: education/experience + driver's license. Skills: list: - Technical and problem-solving skills - Computer/Windows skills - Knowledge and experience working with Windows, Android and iOS (computers and mobile devices) - Knowledge of P.O.S. software, MDM, Azure, Intune, Defender, and PowerShell a plus - Collaborative style; strong customer service skills - Ability to analyze information - Strong communication and troubleshooting skills - Ability to lift 30 pounds - Apple computer and mobile skills (maybe part of knowledge) - Knowledge of Office 365 suite (maybe skill) - Uphold the security and privacy standards outlined by the Senior IT team (maybe skill) - Provide emergency on-demand support and assistance to all CPC locations (maybe responsibility) But we already have responsibilities covering many. We need to avoid duplication. Let's think: The responsibilities list already includes many of these skill items. To avoid duplication, we could keep Responsibilities as the essential job functions, and Skills as a concise list of technical competencies (like knowledge of Office 365, Azure, Intune, Defender, PowerShell, MDM, Windows/Android/iOS, etc.) plus soft skills. But the instruction says preserve ALL substantive information; we must not