User Support Technician

About the role

At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Responsibilities

• Display professional and courteous customer service skills to our internal customer – FINFROCK and FINFROCK Technologies employees.
• Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers.
• Build, configure, and deploy computers to employees as needed.
• Configure and deploy tablets and laptops.
• Deploy Android and IOS handheld devices.
• Assist with servicing network and camera devices.
• Assist with Cat 6 network cabling.
• Inspect print devices weekly, clean as needed, and maintain supplies.
• Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person).

Requirements

• You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience.
• You have administrator level knowledge/experience with Microsoft Windows 10 operating system.
• We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts.
• You can configure Android/Apple devices for corporate use.
• You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors.
• You must be able to climb and work on ladders.
• You must be able to lift and carry items up to 50 lbs.
• You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi-Fi network and IP camera devices.
• You must have a clean driving record and be able to travel to remote offices and job sites.

Preferred Skills and Certifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+ Certification
• You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system).
• Proficient at making Ethernet patch cables.
• You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019 or similar programs.

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• Generous paid time off program.