USER SUPPORT SPECIALIST/ HELP DESK SUPPORT

About Our Client:The organization operates in the technology-enabled solutions sector, focusing on areas such as artificial intelligence, machine learning, cybersecurity, cloud computing, geographic information systems, business intelligence, data warehousing, engineering services, and custom software development. It serves clients that require advanced technology solutions and has achieved certifications including CMMI Level 3 and minority- and women-owned business status. About the Opportunity:The USER SUPPORT SPECIALIST/ HELP DESK SUPPORT role is designed to provide specialized IT support for a project team and the Office of Legal Policy and Program Development. This position is responsible for resolving complex technical issues, administering server environments, monitoring system health, managing user accounts, and ensuring compliance with security requirements. The role contributes to maintaining operational continuity and supporting approximately 2,000 users across multiple units, playing a key part in sustaining critical case management applications. Responsibilities:Provide Tier II Help Desk support for the Office of Policy and Program DevelopmentPerform systems administration and patch management for Tomcat-based servers supporting a case management applicationMonitor system and application health to identify and address issuesManage user accounts and access for approximately 2,000 personnelGenerate reports from the application database as requested by users and leadershipMaintain security artifacts and controls, remediate findings, and develop Plans of Action & Milestones for unresolved issuesRespond to technical assistance requests involving hardware, software, and network issuesDocument troubleshooting processes, resolutions, and system configurationsAdminister user account creation, updates, disabling, and password resets Requirements:Security Plus or higher certificationMinimum of 5 years of experience with Case Matter Tracking SystemsU.S. citizenshipAbility to obtain and maintain a Department of Defense Secret clearanceIf recently employed by the U.S. government, ability to provide a post-employment ethics letter if required Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.