Help Desk Support Specialist

About the role

Link Solutions, Inc. is seeking a Help Desk Support Specialist to join their team in Fort Leavenworth, KS.

Responsibilities

• Provides help desk information and support; determines the cause of the problem; offers temporary solutions if the problem cannot be resolved within an appropriate timeframe.
• Installs, sets up or relocates, configures, troubleshoots, and supports PC/server hardware and software; installs and configures software upgrades; configures and performs tuning of operating systems to enhance PC performance; installs and configures network interfaces and Internet connections; diagnoses network cable and configuration problems.
• Oversees support tickets for Training Management Directorate (TMD) users.
• Reports directly to Senior Leadership regarding ongoing projects and tasks.
• Directs and leads multiple projects, which would include planning, design, organization, and implementation, while providing subject matter expertise and technical guidance.
• Collaborates with the local Network Enterprise Center.
• Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware, software, and standard applications.
• Installs and maintains specialized software, including performing setup functions, developing associated file structures, report formats, and input forms, ensuring file security, performing data entry to populate associated databases, and documenting procedures.
• Implements and designs an organization-wide set of standards for the implementation of future and existing information systems.
• Provides on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Qualifications

• A U.S. Citizen with an active Secret security clearance.
• IAT Level II certification (or higher) in accordance with DoD 8570/8140 requirements (e.g., CompTIA Security+, CCNA Security, GICSP, GSEC, SSCP, or equivalent).
• An associate degree in Computer Science, Information Technology, Information Systems, or a related field; equivalent experience may be substituted for education.
• Two (2+) years of experience providing Help Desk, Desktop Support, or IT Support services in an enterprise environment.
• Experience troubleshooting hardware, software, user account, and network connectivity issues.
• Working knowledge of Windows operating systems, Microsoft Office applications, and desktop/laptop hardware.
• Experience supporting SharePoint administration, site maintenance, and user support.
• Current certification, or the ability to obtain certification, in Microsoft Server 2016/2019, Windows 10, or Microsoft Modern Desktop technologies.
• Strong customer service, communication, troubleshooting, and problem-solving skills with the ability to support military, civilian, and contractor personnel.

Preferred

• Experience supporting U.S. Army, DoD, or other federal government IT environments.
• Familiarity with Active Directory, Microsoft Exchange, SharePoint, and Microsoft 365 administration.
• Experience using enterprise ticketing systems such as ServiceNow or Remedy.
• Knowledge of Army network environments, cybersecurity requirements, and IT service management best practices.
• Experience supporting workstation deployments, technology refreshes, and IT asset management.
• A bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• Additional Microsoft, Cisco, or CompTIA certifications.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.