User Support Analyst (Temporary)

About the role

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information.

Job Order

Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application).

Effective Date

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.

Knowledge, Skills, and Abilities

The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

Management Preferences/Description of Duties

Assist with performing test runs of scheduled audio/video meetings within conference rooms with DHHS employees. Troubleshoot and analyze technical issues and escalate when applicable.

Minimum Education and Experience

• Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role;
• Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role;
• High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role;
• An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Alisha Anne Grandy
ALISHA.GRANDY@NC.GOV