User Services Coordinator (Temporary)

About the role

The User Services Coordinator provides support to students, faculty, staff, and visitors, and plays a key role in the daily operations of the College Library. This position supports a wide range of library services, including the Library's Information Desk and the Critical Making Studio. The Coordinator supports the general operations of these areas, assists with routine tasks such as circulation, materials retrieval and reshelving, basic technology troubleshooting, and the use of specialized makerspace equipment. The Coordinator also contributes to special projects such as collection inventory, stack maintenance, and space shifting, and monitors the building, reporting maintenance concerns and safety or security issues as needed.

Responsibilities

• Coordinate and deliver customer service to the College Library's Information Desk for students, faculty, staff, and visitors.
• Support the circulation of library materials, including books and technology, by managing check-in/check-out processes, processing hold requests, and troubleshooting user issues.
• Provide front-line technical support for library technologies and equipment.
• Perform clerical and data entry tasks related to user services operations.
• Serve as a primary point of contact for library users during shifts, interpreting and communicating library policies and procedures.
• Interact with campus visitors, especially during evenings and weekends when other campus offices are closed.
• Provide support across all User Services programs and operations as needed.
• Assist students, faculty, staff, and guests in utilizing the Critical Making Studio, the College's makerspace.
• Provide troubleshooting and guidance on a variety of specialized equipment, including audio/video recording devices, 3D printers, scanners, button-makers, sewing machines, and vinyl cutters.
• Help maintain a safe and accessible environment by ensuring equipment is used properly and policies are followed.
• Monitor and report safety and security issues within the library building.
• Execute building opening and closing procedures, including unlocking/locking doors, adjusting lighting, and ensuring safe entry and exit for patrons.

Qualifications

• High school diploma, GED, or an equivalent combination of education and experience.
• Two years of experience in a customer service role, preferably in a library or other public-facing setting.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated commitment to justice, equity, inclusion & diversity.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.

Preferred qualifications

• Bachelor's degree in fields related to position responsibilities.
• Library experience or equivalent work experience that demonstrates familiarity with relevant services, practices, and technologies used in an academic library setting.
• Familiarity with specialized technology, including 3D printers, audio and video recording equipment, CNC machines, and other tools commonly found in makerspaces.

Schedule

9:45 a.m.–4:15 p.m., Saturdays and Sundays, with additional shifts as needed. This is a part-time, non-exempt position of up to 29 hours per week, with a duration of 10 months through June 30, 2027 (possible extension).

Pay

$18.42/hr to $20.00/hr. Please note this position is not eligible for benefits.