User Experience (UX) Designer - Clearance Required

For our client, we are seeking a User Experience (UX) Designer - Clearance Required to join the team of a leader in the Business Services space. This role will shape research-driven experiences that improve complex recruiting and service workflows across a diverse stakeholder landscape. The position will partner closely with HR and technical teams to translate user needs into practical design solutions, validated concepts, and clearer organizational processes. The work is highly collaborative and mission-focused, with an emphasis on uncovering insights that inform better service delivery and more effective user experiences. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $100,000 – $140,000 annually Responsibilities Plan and conduct comprehensive user research through interviews, surveys, and other relevant methods Identify and develop research-based personas to represent different stakeholder groups Map end-to-end recruiting journeys, including touchpoints and user pain points Create detailed service blueprints that connect user experiences with organizational processes Synthesize research findings into actionable themes and validated problem statements Facilitate co-design sessions with HR stakeholders to develop new workflows and service concepts Develop and test wireframes and prototypes, incorporating user feedback into design refinements Qualifications Bachelor's degree in human-centered design or a related field, or equivalent experience, plus 5+ years of professional experience Proven experience in user research and human-centered or service design methods within complex organizations Skilled in creating personas, journey maps, service blueprints, and other design artifacts Ability to facilitate interviews, usability tests, and other collaborative working sessions effectively Expertise in analyzing qualitative and quantitative data to draw actionable insights and recommendations Experience collaborating with cross-functional teams, including product owners and technical stakeholders Strong communication skills with the ability to engage both technical and non-technical audiences Benefits Flexible remote work arrangement Opportunities for professional development and certification Supportive and collaborative cross-functional team environment Engagement in mission-focused projects influencing government personnel processes Exposure to a dynamic environment with diverse stakeholder needs Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.