User Experience (UX) and Design Specialist

About the role

The User Experience (UX) and Design Specialist will enhance digital interactions through research, experimentation, design improvements, and quality assurance. This role combines creative problem-solving with analytical thinking to optimize user engagement, conversion, and overall experience.

Responsibilities

• Design and execute A/B tests and multivariate experiments to improve conversion rates, engagement, retention, and pricing effectiveness across digital experiences.
• Research and recommend modern UX frameworks, interactive features, and design approaches that improve acquisition and customer satisfaction.
• Create and refine user experience concepts, prototypes, and design solutions using tools such as Figma, Miro, or similar platforms.
• Own quality assurance processes for customer-facing web features, ensuring functionality, accessibility, consistency, and performance standards are maintained.
• Analyze customer feedback, user behavior, and research findings to identify UX opportunities and provide actionable recommendations.
• Conduct and support user research initiatives to uncover trends, pain points, and improvement opportunities.
• Collaborate with product, development, and experience teams to document requirements, define QA expectations, and support feature delivery.
• Help maintain cohesive design standards and scalable patterns across multiple digital products and experiences.
• Advocate for user-centered design principles while balancing business objectives and technical considerations.

Requirements

• 2-4 years of experience in UX design, product design, digital experience, or a related field.
• Strong ability to analyze user behavior, research findings, surveys, and testing results to inform design decisions.
• Experience designing and evaluating experiments that improve key business metrics such as engagement, conversion, and retention.
• Proficiency with design and prototyping tools such as Figma, Miro, v0, Cursor, Canva, or similar platforms.
• Strong visual communication skills with the ability to translate ideas into clear, actionable designs.
• Excellent attention to detail and commitment to quality, accessibility, and consistent user experiences.
• Able to collaborate effectively with cross-functional teams and influence decisions through data-backed recommendations.
• Understanding of design systems and scalable UX patterns is preferred.
• Experience with workflow and collaboration tools such as Slack, Asana, or similar platforms is a plus.
• Strong critical thinking, problem-solving, organization, and communication skills.
• Bachelor’s degree in a related field preferred.
• Passion for sports, events, athlete development, or community-driven platforms is a plus.

Benefits

Targeted annual salary range of $60,000-$70,000, depending on skills, experience, and qualifications.
Flexible work arrangements, including remote work options.
Comprehensive health benefits.
401(k) retirement plan with Safe Harbor matching contributions.
Long-term disability coverage.
Basic life insurance coverage.
Supportive culture recognized as a great place to work.
High level of autonomy and trust to manage projects and deliver meaningful results.
Opportunities for professional growth, learning, and career development.
Chance to contribute to experiences that positively impact athletes, coaches, and communities.